Frequently Asked Questions

Getting Started

Yes. Creating an account is quick, easy, and completely free. Registration takes less than a minute and there’s no upfront deposit required. Once registered, you can browse listings, place bids, and track auctions in real time. Register here.

No. Signing up is free for both buyers and sellers. Sellers benefit from an affordable listing fee to bring items to market — see Sell with Us for current vendor subscription plans.

Auctions span a wide range of categories, including Jewellery, Kitchen & Appliances, TV & Audio, Bathroom & Plumbing, Clothing & Apparel, Furniture & Home Decor, Electronics, Vehicles & Accessories, Watches, Gaming, Toys & Games, Health & Beauty, and more. Browse all Categories.

Bidding & Auctions

Registered users can browse live listings, place bids in real time, and track each auction’s remaining time directly from the product page. Look for the “Time left” countdown and the “Bid now” button on any listing.

“Starting bid” is the opening price set by the seller before anyone has bid. Once bidding begins, the listing shows the “Current bid” which is the highest active bid so far.

All bids placed on Your Auction Hub should be genuine and made by registered users. Auction results, checkout, and listing visibility are subject to platform review and admin approval where required, so review item details carefully before placing a bid.

The homepage features an “Ending Soon Auctions” section highlighting the listings closest to closing, so you can catch last-minute bidding opportunities.

Yes. Use the “Track Your Order” tool on the homepage, enter your Order ID (found on your receipt and confirmation email) along with your billing email, then press “Track.”

Selling on Your Auction Hub

Vendors must complete account verification, provide requested KYC (know-your-customer) information, and receive admin approval before they can start selling. Visit Sell with Us to view subscription plans and get started.

Not necessarily. All Vendor listings will be reviewed by the admin team before publication to help maintain quality and trust across the marketplace.

No. Seller contact details are not displayed to buyers directly. All platform communication and support should go through the approved site channels rather than off-platform contact.

Safety & Trust

The platform relies on account verification, admin-reviewed listings, and dedicated support processes to reduce the risk of unsafe transactions. Buyers should avoid paying off-platform and report any suspicious listings right away.

No. For your protection, avoid off-platform payments. Keep transactions and payments within Your Auction Hub’s official checkout process.

Yes, mobile money and card payments are available on the platform. See the “Mobile Money & Card Payments Now Available!” announcement on the News page for details.